Privacy Policy
Effective January 1, 2026
E&J South Pasadena Spray Foam Insulation, southpasadenasprayfoaminsulation.com, sales@southpasadenasprayfoaminsulation.com
Who this policy covers
This policy explains how E&J South Pasadena Spray Foam Insulation handles the information you share with us through this website, by phone and when we come out to look at your house. We're an insulation contractor in South Pasadena, CA, and we work in homes across the cities around it.
By using this site, you agree to the practices described here. If you have a question that this page doesn't answer, our contact page is the fastest way to reach us.
What information we collect
We collect what you choose to give us when you fill out our estimate form or call us. That usually means your name, phone number, email address, the address of the property and a short description of the job, such as a drafty attic, a hot room over the garage or a crawl space you want looked at.
If we visit your house for an estimate or a job, we may take notes and photos of your attic, walls or crawl space so we can price the work accurately and do it right. We use those photos for your job and don't publish them without your permission.
When you browse the site, some information is collected automatically, such as your browser type, device, the pages you view, how you arrived at the site and a general location based on your IP address.
Cookies and analytics
Cookies are small files your browser stores so a site can remember basic settings and count visits. We use them, along with analytics tools, to see which pages people read and where the site is hard to use, so we can improve it.
These tools report patterns across visitors, not who you are. You can block or delete cookies in your browser settings, and the site will still work, though some features may not remember your choices.
How we use your information
We use your information to answer your request, schedule an estimate, prepare a quote, do the work and follow up afterward. We may also use it to send invoices, confirm appointments and handle any question about a finished job.
We don't sell your personal information, and we don't use it for anything unrelated to your job or your questions to us.
Who we share it with
Our estimate form is handled by an outside form service, so the details you enter pass through that service on their way to us. We also rely on providers for things like website hosting, analytics, email and payments, and they get only what they need to do that work for us.
We may share information if the law requires it, to protect our rights or safety or yours, or as part of a sale or transfer of the business. In that last case, the new owner would be bound to treat your information the way this policy describes.
How long we keep it
We keep job records, quotes and invoices for as long as we need them to stand behind our work, answer warranty or billing questions and meet tax and business record requirements.
If you reached out but never booked a job, we keep your details only as long as they're useful for following up on that request, and then we delete them.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we need to keep a record for legal, tax or warranty reasons, and we'll tell you if that's the case.
If you live in California, state privacy law may give you additional rights over your information. We won't treat you differently for asking about or using any of them.
If you'd rather we stop contacting you, tell us by phone or through the contact page and we'll take you off our list.
How we protect your information
We limit access to customer information to the people who need it to do your job, and we use reputable providers for the services that store it. No website or email system is perfectly secure, so please don't send sensitive financial details through the form.
Children
This site is meant for homeowners and property managers. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or practices change, and the newest version will always be on this page. This policy was last updated on November 3, 2026.
How to raise a privacy concern
If you have a question or concern about your information, call us at (626) 597-0202 or send us a message through our contact page. We respond within 1 business day.
You can learn more about who we are on our About page, or head back to the home page to see the insulation work we do in South Pasadena and nearby cities.